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What is an IMEI number?
How do i find my IMEI?
iCould/Activation locks must be removed in order for us to process your device Trade-in payment.
How do I remove iCloud lock?
Option 1 - using your device
Tap your name at the top of the setting screen
Scroll to the bottom of the screen and Sign Out or Delete from Account
Option 2 - Using icloud.com
Go to www.icloud.com
Sign in with your Apple ID
Select Find My iPhone
CLick All Devices at the top of the screen
Select the device that you want to remove from iCloud
Click Remove from Account Please ensure that device has been removed and is not showing as 'offline'
How do I remove Android Activation lock?
Follow the steps below to sign out of your Google Account remotely:
Go to https://myaccount.google.com/ and ensure you are logged into the correct Google account
Go to the 'Security' section on the left side
Scroll down to 'Your devices' and click on 'Manage devices'
Locate the device you returned and click on the 3 dots in the top right corner of the corresponding device
Select 'Sign out'
A pop up window should appear and you will just need to click on 'Sign out' again
Once this has been completed, the device should move down to 'Where you've signed out'